Privacy policy

At CalmGlow™, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how your personal data is collected, used, and shared when you visit or make a purchase from our website.

What Information We Collect

When you visit our site, we automatically collect certain information about your device, including your:

  • Web browser

  • IP address

  • Time zone

  • Cookies installed on your device

We also collect data on which pages you view and how you interact with the site. When you make a purchase, we collect:

  • Name

  • Billing and shipping address

  • Payment details (handled securely via Shopify Payments)

  • Email address

  • Phone number

How We Use Your Information

We use your information to:

  • Fulfil orders and provide confirmations

  • Communicate with you

  • Screen for fraud or potential risk

  • Provide you with relevant updates, offers, or product recommendations

You can unsubscribe from marketing emails at any time by clicking “unsubscribe” in the email or contacting us directly.

Sharing Your Information

We share your data only with trusted third-party partners who help us operate our store:

  • Shopify (our e-commerce platform)

  • Payment providers (e.g., Shopify Payments, PayPal)

  • Shipping and fulfilment providers

We do not sell or rent your personal information to any third party.

Your Rights

If you are a UK or EU resident, you have the right to:

  • Access the personal information we hold about you

  • Request that we correct or delete your information

  • Withdraw consent or object to processing

To exercise any of these rights, contact us at: support@calmglow.co.uk

Cookies

We use cookies to improve your browsing experience. These allow us to:

  • Keep items in your cart

  • Remember your preferences

  • Track site usage to improve functionality

You can disable cookies via your browser settings if you wish.

Data Retention

We retain your order information for our records unless and until you ask us to delete it.

Changes to This Policy

We may update this privacy policy from time to time to reflect operational, legal, or regulatory changes. The latest version will always be available on this page.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

📧 Email: info@calmglow.co.uk