Returns & Refunds Policy

We hope you love your CalmGlow purchase — but if something isn’t quite right, we’re here to help.

💫 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all CalmGlow products.
If you’re not fully satisfied, you can return your order within 30 days of receiving it for a full refund or replacement.

📦 How to Start a Return

To start your return, please email us at info@calmglow.co.uk with:

• Your order number

• The item you’d like to return

• A short note on why you’re returning it

We’ll reply within 1 working day with the return address and simple instructions.

🔙 Return Conditions

• Items must be returned in their original packaging (where possible).

• Customers are responsible for return postage unless the item arrived damaged or faulty.

• Once we receive your return, your refund will be processed within 3–5 working days.

🧘♀️ Exchanges

If you prefer an exchange, just let us know when contacting support and we’ll sort that instead.

💬 Need Help?

We’re always happy to help — just drop us a message at info@calmglow.co.uk or use our LiveChat!